-Remo Technology Co., Ltd.

Service Center

Request for after-sale service

You may choose the service type on official website the service center.

Confirm with customer service

OBSBOT service will get in touch with you within 2 workdays.

After-sale

After confirmed with OBSBOT service you may choose your way to get help.

Self Troubleshoot

Shooting image appears to have bluriness. Shooting image appears to have spots. Shooting image appears to have discoloration.

Gimbal stop work after upgrade the firmware. Gimbal jitter during filming. Gimbal get stuck during work.

Unable to charge device. Leakage power after turn off device. Duration are much shorter than advertised

Failed to connect device. Display screen goes to black after turn on the app. Can't find any storage file in the album.

Failed to read the card or card memory does not match with advertised. Failed to record voice/having too much noise. Failed to full charge device by using the standard cable/charger.

Upload

Please upload the product failure video to provide us with further verification.

Please leave your contact method：

OBSBOT service will get in touch with you within 2 workdays, Please check the mailbox information in time.

If there’s other problem needs to submit, please download the after-sale form and fill out more details； After finish please send to our email: service@remo-ai.com

Self-service Repair

If you require for repair service, please contact us through email/phone call and get the after-sale form ,then return the product to official designated place.

Progress Inquiry

1) Consult customer service to get order tracking number.

2) Check the progress with logistic system.

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After-Sale Process Self Troubleshoot Self-service Repair Progress Inquiry